Effective Date: 2024-05-23

1. Introduction

Blotter Ltd. ("Blotter", "we", "us", or "our") is committed to ensuring a transparent and fair process for handling disputes related to transactions processed through Stripe. This policy outlines the conditions under which disputes may be resolved.

2. Refund Policy

2.1 No Refunds

All purchases of locked trades on Blotter are final and non-refundable. Once a trade is unlocked and the payment is processed, users will not be eligible for a refund under any circumstances, including but not limited to:

• Change of Mind: If you change your mind after unlocking a trade.
• Dissatisfaction with Trade Performance: If the trade does not perform as expected.

3. Dispute Policy

3.1 Raising a Dispute

If you have a dispute regarding a transaction, please follow these steps:

1. Contact Us: Email support@blotter.fyi with the details of your dispute, including your name, email address, transaction ID, and the nature of the dispute.
2. Provide Documentation: Include any relevant documentation or evidence supporting your claim.
3. Resolution Process: Our team will investigate the dispute and work with you to reach a resolution.

3.2 Chargebacks

If you initiate a chargeback with your bank or card issuer, please notify us immediately at support@blotter.fyi. We will work with you and the financial institution to resolve the issue. Note that initiating a chargeback without contacting us first may delay the resolution process.

4. General Conditions

4.1 Non-Refundable Items

Purchases of locked trades are non-refundable. This policy is clearly stated at the time of purchase and agreed upon by users when they complete a transaction.

4.2 Abuse of Dispute Policy

Users found to be abusing the dispute policy, such as by repeatedly filing unfounded disputes, may have their accounts suspended or terminated.

5. Contact Us

If you have any questions or concerns about our Refund and Dispute Policy, please contact us at support@blotter.fyi.